Frequently Asked Questions

Login Problems
  • Logins are CaSe SeNsItIvE. Please make sure you enter it exactly as you did when signing up. Make sure your CAPS LOCK is not on.
  • Please make sure you login from the Welcome Page here. Trying to login from bookmarked pages may cause problems.
  • If you are certain that your login is correct it may be due to another reason. To check whether your subscription is active please go to the CCBill Customer Service Center. Your subscription may have been canceled due to a failed rebill.

If you have entered an incorrect login repeatedly, our security system will have placed a temporary block on your computer. This block will only last 3 hours. If this has happened it is because your login is incorrect please refer to 'The system will not accept my login' above.

In order to prevent shared or stolen logins, our security system detects usernames that are used from different computer IP addresses. If your login has been blocked it may be because of this. If you feel that the lock has occurred due to no fault of your own, please email us so that we may look into the matter. If your login is being used by other users we will have to change your login.

Please refer to your confirmation email received upon completion of the signup process. Otherwise you may review your login info at the CCBill Customer Service Center.

Epoch customers please click here.

We have just changed our membership system, so before you sign up you will have to login. Please use the login you have been using most recently.

Once youre logged in you will be given the option to renew by clicking on the link on the top right corner. After this the process is the same. If you are unable to login to do this, please contact us info@menatplay.com

Movies

You can use an App called iDownloader Pro to download the .mp4 iPhone/iPad version of our movies (look for the grey button
with the ipod symbol)

Using the web browser in this App you can open the Menatplay.com website as you would in safari and when you click on the ipod button it will give you the option of downloading the movie to your device or stream it directly.

Once you have downloaded a movie you can replay from your iphone at any time without having to login to the website.

Our movies are 100% DRM-Free so you will have no problem in viewing our movies even after your susbcription has expired. This also means that they are fully Mac compatible.

In addition to movie streaming you may now also download movies in Windows Media and Quicktime formats. You may do this by clicking on the Windows Media and Quicktime icons, which can be found below the player screen. See in the image below.

To do this click on the WMV or Quicktime icon and you will be prompted to enter your login. Once you do this the download will commence automatically. Simply where on your computer you would like to save the file to for later viewing.

Movies are available in Flash Movie format. This system requires no additional player plugins such as Real Media Player, or Windows Media Player. You will only need to Flash Player 7. You may download or upgrade to this version here.

Movies are also now available in Windows Media Player format. In order to play these files, you must use Windows Media Player version 9 or higher (it is recommended that you use the latest version).

Flash Movies will play on most computer systems and browsers.

We also now offer our movies in Quicktime downloadable format which are compatible with Macs.

Please make sure you have version 8 installed. You may upgrade your player here.

Our streaming movies are provided in three different resolutions for different connection speeds. If you experience stalling or pausing please select from the MED or LOW quality versions below the player. However bear in mind that with these lower quality versions there will be more pixelation in the quality of the movie

Yes. We also offer movies in low quality streaming.

A few of our older movies and Behind the Scenes are not available in original format on DVD and therefore we were not able to convert them in wmv files.

Although not all our movies are available to buy you will be able to purchase our Executive Pleasures DVD collection featuring some of our best scenes from our catalogue. You will find these in the Menatplay Shop.

Subscriptions

This could be due to a variety of reason. Please visit the CCBill help pages for more detailed information. Or try our second credit card processor Epoch.

We do offer other forms of payment including Telephone Subscriptions (USA and international), Online Checks (USA only) International Cash Payment, and UK Bank Cheques. More info.

If you signed up using CCbill you can cancel your subscription via the CCBill Customer Service page.
Epoch customers please click here.

We have just changed our membership system, so before you sign up you will have to login. Please use the login you have been using most recently.

Once youre logged in you will be given the option to renew by clicking on the link on the top right corner. After this the process is the same. If you are unable to login to do this, please contact us info@menatplay.com

Pictures

Yes

This is very rare but can be caused by certain firewalls. Please turn off your firewall to see if this is the cause of the problem.

Bonus Theatres

The Bonus movies are set to play with Silverlight by default which you can download here http://silverlight.net/ however you can switch back to Real Player manually. Simply click on 'Options' located above the filmstrip and on the menu that appears on the right just select RealPlayer under FORMAT

Networking

Images on the networking section are limited to 200 x 250 pixels in size, and must not be larger than 98kb. If you are having problems reducing your image simply email us your chosen photo along with your profile login, and we will be happy to modify and upload the image for you. info@menatplay.com

Ask your Question

Please select your type of question from the menu below. Please check our FAQ Section at the bottom of the page to see the answers to some of the most common problems.
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